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Itll ask you all kinds of questions about your business and use your answers to compile a custom-tailored policy based on your needs and requirements. Cancellations made seven days or more in advance of the tour departure will receive a 100% refund. 1. When creating a return policy, be sure to answer the following questions: An effective return policy will inform customers what to expect if they need to exchange merchandise or if the stores offer refunds. All rights reserved. $59.88 per year for unlimited documents or . Complete the document Answer a few questions and your document is created automatically. Create a professional custom refund policy for your website, online store, or business with our easy-to-use refund policy generator, completely free of charge. Partial refunds are granted (if applicable). You can find the "Legal" section by going to Settings -> Legal. T here will be no refunds for cancellati ons made within 30 day s of the event, although substitutions m ay be permitted. All sales are final on discounted items, and they cannot be returned. People dont have a tendency to read long and boring legal documents online. If cancellations are made within three to six days, a 20% fee will be taken out of the refund. The document is created before your eyes as you respond to the questions. Avoid harsh language that will discourage customers from returning unwanted items. A good sample return policy for small business comes from Polkadots and Moonbeams in Los Angeles. This policy clarifies refund cases and exceptional circumstances that make our product and services not eligible for a full or partial refund. Click Add to My Drive If you don't have a Google account, follow these steps: 1. If you collect any information from customers (such as email addresses and credit card numbers), customize our sample privacy policy template to avoid legal repercussions. PRO TIP: Dont waste your time and take the guesswork out of the legal jargon with this personalized refund policy generator trusted by over 100,000 businesses. Elaborate on this further by detailing how customers have to return an item, what items your returns policy does or does not apply to, and what condition an item must be returned in. It also has flexible rules on items like furniture, jewelry, and electronics. Apple has a standard return policy and its own policy for returning items during the holiday season. We hope weve helped you on your path to making your website or app legally compliant. This document can be used for any individual or business that currently sells products or services and needs a well-written Refund Policy covering all of the conditions applicable to their business model. The potential gains are far higher than the risks it involves. 2. Shopping online is quite different than in a retail store. If the customer chooses to return a product for any other reason, the return shipping costs typically are subtracted from any refund, or customers can arrange for and pay for shipping on their own. You can see the entire policy here. What is a Creative Brief? If you need a quick and comprehensive policy, build one for free with our return policy generator. If your business operates above board, the FTC has no need to determine how you handle returns. In consenting to be treated, it is important that clients understand and accept this condition. In some states, not conspicuously displaying a no refund policy means customers are entitled to refunds. Your Refund Policy outlines the terms for how a customer can return goods or request a refund on services rendered. If you own a store, this is the refund policy example that can be used. Statistics have shown that when a product has a clear and buyer-centric return and refund policy, it will sell better than similar options that have no such policy. WithZappos, you have a whole year to return an unused product. They are influenced by industries and the types of products you sell. This article acts as a guide for users. When refunds are an option, you can have "one foot in" the work, and "one . Even if you operate a brick-and-mortar store, return policies are so ubiquitous, that failing to present one to customers could send the wrong message to your consumers. You should definitely put in some time to ensure you offer whats best for your customers while still making profits. The following are examples of return policies for brick-and-mortar stores, posted to the retailers websites: The Kohls return policy clearly states the timeframes customers must fall within to return and exchange merchandise. Let's jump right in. Please contact us to arrange for a refund or exchange defective or damaged products otherwise ineligible for return. Fashion retailer Dolls Kill is a great return policy example of putting the onus on customers. Choose the refund policy that best suits your event and click "Save". We will gladly adjust any service you receive within two weeks of the original visit. Covering return shipping fees can quickly eat into retailers' margins. When you have a money-back guarantee policy you will appear like a trustworthy company in the eyes of your prospects and customers. You will receive it in Word and PDF formats. Fill out the forms with the required website information for your return policy. It's common for subscription services to say "no refund" since customers are on a billing schedule and can cancel the subscription before the next billing. If your products include warranties, detail how a customer can act specifically when dealing with a warrantied good. Refund policy If you do allow refunds, indicate the conditions and time limitations of the refund process, how customers can get their refunds, and what type(s) of refund(s) you offer, including: Lastly, state how long it will take for a customer to receive their money back or a replacement product. Boxed items can be opened, but all packaging must be included. Refund Policy: If a family must cancel, for any reason, . List any products that may be exempt from returns. If you have multiple online stores, make sure to have the same refund/return policies on display on each one of them. Get your refund policy plus a free 3-day trial of Shopify I'll skip the Shopify trial for now, just create my policy Heres some tips for how to write a return policy and a breakdown of the main sections a return policy includes: As the name implies, a return policy should clearly indicate if customers are allowed to return purchased products or claim refunds on paid-for services. Maybe the store will offer credit, or just maybe they will refuse the return entirely. Please see below for more information on our return policy. The Client may cancel an order within 24 hours of purchasing and request a refund. What condition must returned items be? Your Consent. But, crucially, it was even more strongly correlated with an increase in purchases. 3. If you run an online retail business or an e-commerce website, the chances are that you already have some policies on display for your customers. MNML outlines all its policies on one landing page. August 22, 2019 | By Termly Legal Team | Reviewed By Masha Komnenic CIPP/E, CIPM, CIPT, FIP, Home Resources Templates Return Policy Template. This Refund Policy is not just applicable to the sale of physical goods, it can apply to the sale of digital products or services, as well. Few customers will maintain a relationship with a brand that isnt committed to their satisfaction. Refund Policy. We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Shopify return policy template. When detailing what condition an item must be returned in, note any specific requirements about packaging, tags, and whether a receipt needs to be included. . Dear (Name of the customer) On behalf of our insurance company ( Name of the company), I (Name of the agent) was appointed as your agent of yours for your insurance policy bond. 1. One of the ways to do so is to make them know that you have a money-back guarantee policy. If this is the case, you can mention the reasons why you dont have a money-back guarantee in your refund/return policy. Michaels provides a clear return policy for customers who do and don't have a receipt. For example, a clothing retailer might restrict undergarments from being returned. Due to consumer demands and business needs, return and exchange policies often change. Whether the card readers can be returned, depends on which model you have. What is Omnichannel Marketing and Why is it Important for Small Businesses? Thats how powerful this policy is. Why a Money-back Guarantee Policy Can be Good for Businesses? Set a refund policy to set expectations for your ticket buyers. Some states leave return disputes to the jurisdiction of the retailer, while some state legislation like the California refund law outline requirements for clearly displaying a return policy to your customers. Try to remember that a return/refund policy should make your customers trust you and feel safe to purchase from you. A better way to approach it would be to use arefund policy generator. Save - Print Your document is ready! The Washington Post reports: "Overall, a lenient return policy did indeed correlate with more returns. Refund Policy Template Examples. Another great ecommerce example is Amazons return policy: Amazon adds an interactive element to its return policy with a one-question survey feature at the bottom of the policy. In the end, if you are confident in the value and the quality of the products/services you are selling, you should definitely consider offering a money-back guarantee policy. The number of days customers have to return or exchange a product. Choose this template Start by clicking on "Fill out the template" 2. Merchandise may be returned within seven days of purchase with original sales receipt, and may be exchanged for product or spa credit. Download our return policy template and fill in your businesss refund policy information to create a customer-friendly policy. The item must be in the original packaging. What if tags are no longer attached? Return policy example #3: Dolls Kill's return fees. Refund policies and amounts may vary by program, state, and/or payment plan chosen at time of enrollment. For example, the return and exchange periods vary by department. Step 3: Once youve filled in everything and you are satisfied with the preview, click Publish. You will then be prompted to create an account on Termly so you can save and edit your return policy further. If you have amoney-back guarantee policyon display on every product page and checkout page, you will increase your sales and generate more revenue. You may cancel by phone or online here. It is really not worth the risk, so do your math carefully. Below are six great examples of cancellation and refund policies: Due to limited seating, we request that you cancel at least 48 hours before a scheduled class. Some ecommerce stores extend it to a 90-day window for clients, others only offer 15 days. Spracht Return & Refund Policy template from Spracht The link where you can find Return & Refund Policy of Spracht is: http://spracht.com/shipping-returns/ It has over 599 words. By not refunding, you might save a couple of bucks, but you will risk losing hundreds if not thousands of dollars in lost opportunities due to a bad reputation. Why a No Refunds Policy is Usually Bad for Business? Prices and services are subject to change without notice. A refund policy can also protect your interests by helping you to play it safe on the legal side. If you receive an incorrect product or damaged product we will replace it - please have your packing slip . For physical products, its a good practice to include some details about shipping charges in the event of a return. E-commerce business is prone of refund . In all other instances, only a store credit is issued. Here, the form-filler will be asked about what items are refundable, within how many days a refund will be requested, other notes for the customer, and the business or individual's contact information. Your item must be unused and in the same condition that you received it. We strongly recommend that you use a trackable method to mail your return. Here're nine tips to write a customer-friendly return policy (and some examples to help convince that Finance Director of the value!) If the customer does return a product, you have to specify what kind of refund they are eligible to get. You may also use the prepaid shipping label weve enclosed with your package. For a period of 14 days from enrolment, a full refund will be given on the total amount of tuition fees paid at the time of cancellation. An attorney licensed in the relevant jurisdiction will be able to assist. However, if you are not completely satisfied with your purchase, you can return it to us for a full refund or store credit. Now that you have a clearer idea of why you need a return policy, heres how you can use Termlys generator to easily create a comprehensive return policy:. Nordstromhas a good return policy with an exception of a case by case basis which is rather vague. At Das Keyboard, we stand behind our products. Refund the customer. Store return policies largely take the same considerations, whether that store is located on a street or on the web. Use of this site is subject to our Terms of Use. To help you get started, we have created a sample Refund Policy that you can use by inserting your relevant details and publishing it on your Website. Depending on which laws apply, you may be obligated to offer customers at least 14 days to return items (for example, if your customers live in the UK). Nortonoffers a rather confusing refund policy and is probably a good example of what you shouldnt do. You may also use the prepaid shipping label enclosed with your package. You can do this by adding three very short sections to your agreement (policy for in-store, online, and over-the-phone purchase). It also has a give-it-a-workout guarantee for its performance wears and if the standard doesnt quite satisfy you, you can request a refund. What about an exchange? Table of Contents 1. What is a return and refund policy? Clearly state if returns, exchanges, and refunds are accepted by a company. Merchandise must have all tags, accessories, and original paperwork. Therefore, creating a separate return fee or policy for items that cost more to ship may be appropriate. Best Buys return policy sets rules for exchanging merchandise at a store or through the mail. A business has the right to assess the product or service before they provide a solution. Making purchases on our websites, users automatically agree to this Refund Policy and consent to abide by all of its terms. The downsides of having this kind of policy are more work for your finance and customer service departments, and, unfortunately, exposure to manipulation (some people like to get their hands on the new stuff, experience it, return it and get their money back). If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. Ensuring your customers are well-informed of and can easily navigate your ecommerce returns policy may be the key to keeping those visitors coming back to your site. Complete the document Answer a few questions and your document is created automatically. Once the item is returned, merchants can refund the customer to their original payment method with the click of a button. You will be able to modify it. Please do not send the product back to the manufacturer. No two return policies should be exactly alike, so all small business owners should write their own returns and exchange policy to meet the needs of their customers while protecting their own interests. Go to Manage . Google Playdoesnt offer refunds for its digital products with just a few exceptions such as making a purchase by mistake, fraud, or broken products. These generic refund policy templates will help you craft your own policy. If you dont allow returns, you should still make this clear to your customers by offering a no return policy. Refund Policy. Footwear must include the original shoe box in its original condition, without postal labels. Refund Policy Template Free Download Free Church Templates, Vectors, Stock Photos, PSD Templates, Icons, Fonts, Graphics, Clipart, and Background. You will be responsible for paying for your own shipping costs for returning your item. Some businesses are known for their outstanding return policies, a feat which inspires customer loyalty and attracts shoppers who know the store will stand by its products. Generate in minutes All you have to do is fill out a few questions and you will have a complete return policy in just minutes. 92% of consumers surveyed said that they will buy again if product return process is easy. This will increase the readability of the document, make it easier for customers to find what they need, and, at the same time, protect you legally. If you take a look at the two popular e-commerce websites, eBay and AliExpress you can see that they pack all of their policies in the footer section of their websites. At Step 2, add information about your website/app and business. Even without a receipt, you can still get a credit. If you use the prepaid shipping label, $4.95 will be deducted from your refund or store credit to cover shipping charges. Its a great idea to offer store credit in your return policy for a variety of reasons. This rule gives customers the right to cancel a sale made at their home, workplace, or dorm that was under $25 or cancel a sale made at a seller's temporary location, like a fairground, motel, or convention center that was under $130. 2. According to one source, 9% of purchased products are returned to brick and mortar stores, and 30% of online purchases are returned. Then, just copy and paste your return policy in the designated section. Here is a basic template for Shopify store owners to build their policies by themselves. This policy usually also includes refund information and customer support contact. The full returns and refunds policy can be found here. If you have any questions concerning our return policy, please contact us at: There are three big reasons your business needs a return and refund policy: 1. For example, a company may offer a full refund for a defective product, but only a partial refund for a product that is returned due to buyer's remorse. Furthermore, they detail exceptions and special cases to the rule directly below it. Does the counting start from the moment they order it, or from when the product gets shipped to them? It can also create a positive User Experience (UX). Instead, it is provided to the customer at the point of purchase, so that the customer can be aware of the policy prior to buying anything from the operator. When this document is filled out, it is a good idea to have it posted online and made available in a prominent location at the point of sale. Macys has updated its return policy to provide requirements for returning merchandise and requesting refunds during the holiday season. In fact, if you go and visit help pages on eBay, you will be able to read that this large company requires all stores to have this type of policy because items that come with refund policies tend to sell far better than those without. In other words, avoid things such as too many requirements for a refund, a difficult and unintuitive refund process, and refund processing fees. Generic Return and Refund Policy Template - Google Docs 1. Add your business email address. Plagiarizing is a terrible idea if you want to create a return and refund policy that will actually work. Required fields are marked *. The full tuition protection agreement and any differences will be reflected on your specific enrollment agreement. Here are three return policy examples from real businesses and what you can learn from each one. When your business operates in the digital ecosystem, it is very important to operate within the legal boundaries to avoid any potential issues. Damaged Items Policy 5. Our return policy template can help make it easy to generate a professional, ready-to-use refund or return policy. The refund request letter should be issued in accordance with the sellers refund policy. Modify to your final needs Adjust your refund policy to match your needs. Occasions when consumers aren't entitled to a repair, replacement or refund. REFUND/RETURN POLICY To provide the best customer satisfaction, we provide the following solutions. It will typically include product description, date of purchase, purchase price, refund amount being requested, the deadline for the refund, and the payment method. Call 000-000-0000 for specific return instructions. The following small businesses have posted effective return policies to their websites: Advanced Auto Recyclers, which deals in automotive parts and vehicle sales, details both its return policy and its limited warranties. 2. Or as simple as, "No Refunds, No Exchange!". Alternatively, you can click the button beneath it to download the policy in Microsoft Word and PDF file formats. Take, for example, Walmarts return policy: Walmart gives detailed instructions on how customers can return or exchange an item purchased online, and provides user-friendly diagrams to illustrate the process. These laws dictate the bare minimum of a refund and return policy that you have to abide by. 6. People generally want to feel reassured when they are buying online. In the event we cannot supply a product you ordered, _____ {{websitename}} will cancel the order and refund your purchase price in full. Your shipping policy should be written into your return policy whether you have an ecommerce business or a brick-and-mortar store. Laws regarding returns and refunds vary from state to state. OR, at customer's choice, replacement of the product of the same or around the . The problem with such actions is that if someone asks for a refund, you may be in for a surprise if you didnt write the refund policy yourself. The refund request can be made in writing, via a phone call, online, or in an in-person meeting. WooCommerce offers a 30-day refund policy upon purchase of In-Person Payments card readers; the M2 or WisePad 3. When you take your customers money and they end up with a product or service they dont like and have no options to get their money back there is a good chance they will get angry. United States While there are no federal refund laws in the US, many state laws don't legally require refunds, instead allowing businesses to set their own refund policy. 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