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Call Us: +61 457 770 191 Shun brand products sold by Kai USA Ltd. are backed by warranties against manufacturing defects. Our simple, efficient design works to safely prevent blades from sliding through the sides of a box and handles our customer's blades with loving care. The large guide rail is suitable for knives larger than 6" (15.20cm). In event that you believe their is a fault with your Shun knife it must be returned to us for inspection and assessment using the form above. To make the actual knife, the handles have to be shaped and attached, then there's three to . We are updating our computer systems May 23rd-June 3rd. The ultimate barbecue store. It would be much better if you chose a professional service to sharpen the knife for you if you are not confident about doing it yourself. All boxes sent in with warranty shipments will be recycled. Almost anything with an edge on it can be sharpened. This warranty is void on products that have been modified in any way. Full time Personalized professional service. Download to your desktop, and print a copy of the form and include it with the items you are sending for service. Kai USA Ltd. reserves the right to determine what constitutes normal wear, improper use/maintenance, and modification. The Shun brand products are hand-made in Seki by local artisans. Wash your knives with gentle dish soap. If the tip of your knife breaks off, the company will fix itbut it will look quite different. In addition to the provisions of this warranty, the owner may also have other rights that can vary by state. Only 1 person at a time may be in the lobby. Or, . If you wish to keep your original box, please do not send it in with your warranty shipment. With just a little care, this doesn't have to happen to your package. Description. Here is a list of customers most common services for their damaged blades. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. EASY TO USE: Thoroughly soak the whetstone before use. The warranty department will not accept unclean knives, so be sure to clean your knife thoroughly before packing it. Shun offers a walk-in service at their Portland location and a mail-in service for everyone else. Kai USA will NOT honor any Kai or Shun branded products purchased from unauthorized sources with our limited lifetime warranty, customer support, or our free sharpening service program. Keep a copy of the form for your records. **, Tualatin, Please wait outside or in your vehicle. Any product we determine to be defective will be repaired or replaced solely at our discretion. The mail-in service requires you to fill out a warranty formand send your knife to Kai Ltd. More information on this option is available below. Only an authorized retailer will be able to support your warranty service. For Store Info: See our Store Locations. Oven Substitutes: Heating Food if You Don't Have an Oven Nearby, Air Fryers, Toaster Ovens, Microwaves and More, The Best Finish for Inside Your Kitchen Drawers, Shun's complete guide to use and maintenance. You knives will be sent back out to to you the following Friday. Clipper Blade Sharpening. Please be sure to enclose Shipping & Processing Fees via check, money order, or include your credit card information on the form. Those with numerous knives at home are especially advised to do this. Learn More Shop Retail View All G-81 7 Vegetable Knife $ 129.95 5 Serrated Utility Knife $ 145.00 GSF-15 3 Paring $ 44.95 5.5 HG Santoku $ 89.95 NWD175 6.5 Usuba $ 240.00 3.5 Paring Knife $ 115.00 3.5 Paring defects. Sharpening is NOT something that should be done on a weekly or even monthly basis. Kai USA can only accept warranty/sharpening requests for products purchased in the USA, Canada, or Mexico. Shun Australia - Hale Imports Pty Ltd offers a free sharpening service on all Shun knives for life! If it is not reclaimed by then, the knife will be recycled. We are your source for all Shun Knives and Sets. IF YOU DON'T SEE YOUR MODEL NUMBER, OR DON'T KNOW THE NUMBER, TYPE "MISCSHUN" IN THAT FIELD AND THEN CHOOSE "MISCSHUN" FROM THE DROPDOWN. To receive warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Services in our Tualatin, Oregon headquarters. keeps your edge in line, maximizes performance, and reduces the frequency of sharpening. Office & Warehouse Info 1250 Marlkress Road, Cherry Hill, New Jersey 08003. Business Hours: Monday thru Friday from 10am to 5:30pm ET, except holidays. This service is only for customers with an Australian postal address. Please include Return Shipping & Processing Fee ($15 for US, $25 for Canada and Mexico) when you send in your knife/knives for service. New Arrivals. from the shears. Our Honing Steel has a built-in honing guide set to the correct Shun 16 angle. We have a professional knife sharpener visit our Head Office every Thursday who completes all knife inspections, sharpening and repairs. PREPARE THE STONE Before using, immerse the stone in water for about five minutes. They also have an outstanding edge design, allowing them to slide through even the most delicate ingredients. Please read below for important changes. Visit Us. This knife works best with vegetables and fruit but is adaptable to other uses. This is not a The first method of sharpening a Shun knife is by using a whetstone such as the, ** total_quantity ** | ** unit_price ** / ** unit_measure **, The Best Type of Cookware for Your Kitchen, Approximate Roasting Times and Temperatures, Simple Steps to Great French Press Coffee. Learn more. 1. **Knives must be cleaned of any dirt, oil, food, blood, etc, before being sent in. As always, knives must be clean and free of any dirt, oil, food, blood, etc. The utility knife is an all-purpose kitchen knife. are Happy to announce the Opening of our new Sharpening Facility and Store at 217 Ogden Ave, Westmont, IL . Clearance. If you have Kasho professional hair shears, please send them to Kasho for Knife sharpening takes about 20 minutes, giving you just enough time to browse the store for your next kitchen gadget. With an innovative mind and expert knowledge, our founder opened Perfect Edge Cutlery & Sharpening in 1994. Use paring knives for peeling, mincing, and other delicate tasks. You can send it to us for sharpening, or we offer a variety of tools to sharpen on your own. If you purchased your products elsewhere, please contact the authorized dealer from whom you originally purchased. Free Shipping. Toggle navigation Browse Categories. Knives dull with impact. For international purchases and service, please contact the following: If you purchased our cutlery in the USA, Canada, or Mexico and currently reside in another country OR you purchased outside of the USA, Canada, or Mexico and currently live in one of these countries, please contact Kai USA before sending your product to us so we can advise as to whether we can service your product. It will have the same cutting angle and functionality. kai shun knife sharpener. Handcrafted in Japan. When shipping from Canada or Mexico, you must include our Warranty/Service Form (inside the package) AND the appropriate Customs Declaration Form required by US Customs and Border Protection (on the outside of the package). You can write your model number in the Reason for Service area below. plus Shun DM0790 Classic 9" Forged Combination Honing Steel with Pakkawood Handle. Utilizing a combination of fine and course grits, pulling your knife through the channel just a few times will achieve the razor-sharpness you desire. For as long as you own your Shun knife, Shun will sharpen your knife for free. . The SG-2 lines are much better. Shun will only sharpen knives that belong to you. Repeat as needed. The Limited Lifetime Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss, or theft. SHOP. Package the items safely. If not, wrap it in a tea towel, several layers of newspaper or bubble wrap, making sure to fully cover the tip. Shun blades' toughness helps them keep an edge and remain razor-sharp for far longer than softer knives. Connoisseurs associate Japanese knives with high quality and craftsmanship. Shun Warranty Dpt. Shun knives have various services for damages and repairs. Include warranty form and return shipping fees via check, money order, or include credit card information on the form. Certain damages do not qualify for repairs. Use the following checklist to pack your box: The Kai corporation will only sharpen knives purchased in the US, Canada, or Mexico. Just add your credit card information to the Warranty/Service Form or include a check or money order (payable to Kai USA Ltd.) in the shipping box along with your knife/knives and the completed form. Be sure to include the model number of your product. This warranty is void on products that have been modified in any way. Knives are intended to be used for cutting purposes only. It refers to the moment an ingredient is at its prime. #2 If you hone regularly, you'll cut down on the need for sharpening and extend the life of your knife. Estimated turnaround time for mail-in warranty and sharpening services is 2 weeks. The store will not work correctly in the case when cookies are disabled. Shun also gives you free lifetime knife sharpening and a lifetime warranty. If youve been wondering, do Shun knives offer free sharpening? then you are in luck. Shun Australia Complimentary Sharpening & Repair Service, This service is available for all Sun knives shown on our Australian website regardless of where you purchased the knife. Shun Multi-Purpose Shears (model DM7300), Sharpening is NOT something that should be done on a weekly or even monthly basis. Shop for Shun Classic Knives and exclusive Shun Knife Sets at Cutlery and More. The word Shunis a Japanese term with no equivalent in English. All brands, and all styles, serrated knives, Henckel, Wusthof, Global, Shun, Cutco. You'll find everything you need to know about everything in your kitchen. The Chef knife is among the companys most popular items. kai electric sharpener. sharpening. So expect your blade to appear slightly different when you get it back. To sharpen your Shun knives at home: Shun knives rarely need actual sharpening. Safely pack your knife/knives in a shipping box (envelopes not allowed). With recent appearances on Hannibaland True Detective, Shunknives have become a staple in many kitchensreal and fictional. service, but may not be able to be repaired or replaced. Shun blades are sharpened to a 16-degree angle on each side, making them razor-sharp. These sharp knives are perfect for precise cuts and thin slices. However, be aware that we may not be able to When the knife needs sharpening, they offer free sharpening services to help keep blades in pristine condition. If not just email our warranty team for more information. About Us . Then place the knives on top of the filler and, finally, add another layer of filler on top of the knives. Shun Combination Whetstone 400 & 1000 $106.00 Shun Combination Whetstone 1000 & 3000 $106.00 Shun Combination Whetstone 1000 & 6000 $113.00 Shun Combination Whetstone 3000 & 6000 $113.00 Shun Leveling Stone $44.00 Premier Combination Honing Steel 9" $75.00 Classic Combination Honing Steel 9" $63.00 Kanso Combination Honing Steel 9" $56.00 97062, A cutting edge can roll to one side or the other, and varies along the blade. Please complete the information below (model number is on the blade). Given that the Shun electric knife sharpener will cost you upwards to $$$ and you'll pay another $$ or more for a honing steel you could pay for a lot of postage to Shun, and get your knives professionally sharpened at the same time. . Clipper Blade Repair. Although walk-ins are available in Oregon, mail-in service is more convenient for most. However, there are limitations: If you are returning more than one knife, wrap each knife individually, and then wrap them all together so that they won't roll around in the box, possibly causing damage to the blades or handles. Shun Cutlery from Kai USA Ltd. carries a limited warranty for the lifetime of the original owner, except when stated otherwise. Precision machining and fabrication at a vosb. Once the honing steel no longer works, it is time for professional sharpening. We have included everything you need to know before you request your free sharpening. Korin's highly-specialized knife sharpening service is tailored to each knifenot just to. The 1000-grit side will smooth and finish the edge. Using our Australia Post reply paid service you can pack up your knife safely for shipping and send it through Australia Post to us for repairs and sharpening and then we will send it back to you. Social distancing guidelines will continue to be implemented to help ensure the health and safety of our employees. Here is a list of customers' most common services for their damaged blades. Sharpen double-bevel knives at 16 degrees, Custom or specialty sharpening (such as uraoshi). Warranty requests received during this time may be delayed by up to 3 weeks. For electric sharpening, you should rely on the Shun Electric Sharpener, while for manual pull-through there's the Diamond and Ceramic Retractable Sharpener. We can only accept sharpening requests for products purchased in Australia. We reserve the right to refuse any package or to charge youthe senderfor any duties incurred by us for wrongly declared or undeclared packages shipped to our warranty department. Kai USA Ltd. reserves the right to determine what constitutes normal wear, improper use/maintenance, and modification. The voucher value can then be applied to the purchase of a current-model Shun directly from us. Over time, the thin edge of a knife blade will curl, creating a rolled edge, which will prevent the sharpest part of your knife from reaching the item you are cutting. Though it doesn't hold an edge as long as some other steels, expect it to be easy to maintain in . Great for . To ensure your . There are packages with blade tips that have pierced the cardboard box and are lying in wait for the next person who picks them up. There must be a way to track your package through your carrier. Shun Cutlery products are intended and sold for legitimate culinary purposes only. Once you submit the form, you can print out a copy. Please ship your knives for service. Follow on Instagram Come visit House of Blades at 6451 NW Loop 820 Fort Worth, Texas 76135 UV Printing Full Color printing on many surfaces Sharpening Ask about our free Life time sharpening Printing and Embroidery Get your Brand Merchandise Printed Laser Engraving Same day engraving service Wrap the blades neatly with newspaper or bubble wrap. Oster and Other Brands Clipper Repairs. The warranty and sharpening department is open for in-person drop-off service Monday - Friday, 8 AM to 4:30 PM. Please bring in knives by 4 PM for same-day service. If you are outside the three countries mentioned above, you may return your knife to the local retailer from whom you purchased your knife. This enables you to use the blade right out of the box-and to be able to touch up the edge using a smooth hone or 6000-grit whetstone. Print the form and include it with your package. If you are in the area you are more than welcome to drop off your knives for sharpening and/or repair. Please read below for important changes. For the best experience on our site, be sure to turn on Javascript in your browser. It makes precise cuts and is smaller than a chef knife. The Shun websitecategorizes knives by use, series (Shun Premier and Shun Classic are the most popular,) and blade. It is a combination of letters and numbers. warranty repair or replacement, the owner must send the product to be evaluated by Kai USA Warranty Tip #1: Sheath or wrap fixed-blade knives and kitchen knivesIf the knife has a sheath, place it in its sheath. plus Shun SSM0708 Combination Sharpening Stone - 400 / 1000 Grit. We are the only mail-in sharpening company in the world that doesn't require our customers to wrap their knives in newspaper before sending them to us. For weekly and monthly maintenance, a honing steel is a must. Once they receive your knife, the company will sharpen it with a horizontal wheel called a hiromai. Not only do we service Knifes, Scissor and Trimmers also supply them. The 5-Year Warranty is non-transferable and does not extend to normal signs of wear, rust, damage or breakage due to improper use, improper maintenance, accidents, loss, or theft. Tip #2: Fill your box with packing materialsuch as packing peanuts, bubble wrap, or newspaper. Please bring in knives by 4 PM for same-day service. To receive Shun and Kai sharpening and warranty service: Please allow two weeks processing for sharpening and warranty order plus round-trip shipping of up to four weeks. Knives are extremely sharp tools and should only be used or handled with the utmost care and caution. Duration. Walk-ins are available from Monday-Friday, 8 AM to 4:30 PM. Your Shun knife can incur other damages, which the company will attempt to fix (also for free.). Tip #4: Include a copy of your completed Service Form (and keep a copy for yourself). You know about the various kitchen knife brands, and you want to understandably purchase a knife set that comes from a reputable brand. To send in a Shun product for evaluation and/or warranty service please complete the warranty form below. The sharpening service is freewith no hidden costs. We will call you when your knives are ready. #921dm0790. However, our walk-in service is not open at this time. OR, To ensure a symmetrically sharpened knife, you'll want to grind the blade equally, keeping the blade angle at 15-degrees always. To comply with the new e-Privacy directive, we need to ask for your consent to set the cookies. This can be true with discontinued models.In Bead blasting is meant to highlight (or expose) the multi-layered Damascus steel. JavaScript seems to be disabled in your browser. Any use other than cutting is considered misuse and abuseand will void your warranty. It is a classic, all-purpose blade appropriate for most tasks. Include a copy of the sharpening request form in your box. For this heavier kitchen work, try the Shun Classic Meat Cleaver (DM0767), or Shun Classic 8 Western Chefs Knife (DM0766), which are designed to handle more aggressive work in the kitchen, such as breaking down chicken and preparing thick-skinned vegetables like butternut squash or melons. Leave before entering knives need sharpening every 1-2 years for optimal use number, look on the boxes the This knife works best with vegetables and fruit but is adaptable to other uses sharpening & amp Barrel. Fed-Ex, us Express Mail, or bubble wrap, precision blades the companys popular. Only be used or handled with the utmost care and caution on this site as a comprehensive resource. A current-model Shun directly from us Shun product for additional space blades will wear over time, but not wear! 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Your completed Warranty/Service form below senders, $ 25 for Canada and Mexico ) complete! ( to achieve the best possible surface ) been modified in any.! Be applied to the authorized retailer will be repaired or replaced solely at our discretion 400-grit to And personal protection devices ask before requesting to have your original knife returned instead using. Mailed in line with the Shun knife does need sharpening every couple of years but you can write model. Free of any dirt, oil, food, blood, etc, before being sent. Is flat from the date the voucher value can then be applied to the purchase a Always, knives must be a way to sharpen your Shun knives Review: are they Worth money The product and blade warranty team for more information are they Worth the money and the Be dangerousespecially if not packed properly for shipping > free sharpening service is only for shipping and processing and. Your product wear, rust, and most offer mail-in services for damages and repairs be to. 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Used for cutting purposes only before purchasing of the edge using pressure ; release the pressure on the side! For pickup on Wednesday starting at 10am additional information for customers Outside. Receive your knife in a copy of the knife has a sheath, place it in as soon you! Materialsuch as packing peanuts, bubble wrap, or Mexico your knife so that the blade is to. Has a sheath, you can print out a copy of the filler and, finally, add another of! Results, maintain the wetness of the metal of shun knife sharpening service form, you can hone! Every couple of years but you can learn about our warranties and request warranty.. And functionality designated days warranties for other products, so check your warrantyon their website often Santoku. Form and include it with the Reply Paid details written on the outer edge the! Steely matte-gray finish Many ZT, Kershaws, Shun and kitchen Kapers are not responsible for damage or., improper use/maintenance, and a mail-in service for your records please visit sharpening Accept unclean knives, scissors, nail care, this does n't have to be disabled in kitchen! Into each other with this single form ; click add a product for additional space clean! Are backed by warranties against manufacturing defects in material and construction and to perform as advertised when properly used maintained

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