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Yes, we offer a 7-day rotation vegan menu onboard all of our ships. I recall the alarm going off on us quite a few times for towels that we did in fact return. How do I reserve restaurants once I purchase a dining package? You put it better than I did. Ways To Contact Hyatt, Delta, MTA, TSA & Others. As you have already stated, the bank took care of crediting back the extra charge, so what they can do additionally, I can't say. Dining packages purchased onboard will have an 18% gratuity added to the purchase price. I usually check it every morning while eating breakfast. I would also e-mail or fax RCCL a copy of your bank statement to show the duplication. It can ruin their entire month. I always make a point to return any towels on the last day directly to the towel guy at the pool and make sure I am current and avoid any issues. They said it will take up to 55 days to investigate before we have a chance of geting our money back. For example, if you are sailing for 7 nights, you must purchase the package for all 7 nights. I can say that the department clarea has directed you to is wonderful. Sorry to change the topic but your picture of your dog Is he/she an Akita? Your bank only does $2 million per month? Nowadays, I don't begrudge people using debit cards for travel, but I highly recommend them to use credit cards. You can choose to show respect, and you'll find people reacting in kind. The ship is beautiful. All it takes is one massive data breach to affect many, many people. Since the perks a travel agent gives are typically from their commission, it makes sense that they will reduce what they offer you. Two days later the correct charge was completed and the failed charge was returned to me. We are booked on Navigator of Seas in July, but left a bad taste and not happy how we were treated. Please check with your server for more details. We had a fantastic wine pairing experience in 150 Central Park. Guess Im just hoping for the best at this point. This is why people should not post when they are "riled up". They should have been able to make this go away. Pasted as rich text. Copyright 2017-document.write(new Date().getFullYear()) Your Mileage May Vary All Rights Reserved, Cruisers Charged $100,000 For Dinner on Royal Caribbean Ship, Ground Transportation (Bus, Lyft, Subway, Taxi, Train, Uber, etc. Before Covid, some cruise lines gave you envelopes for you to give cash gratuities to everyone before you disembark; those are probably still in effect on an as needed basis. A grandfather has been charged with negligent homicide after he allegedly dropped his 18 month old granddaughter out of an 11 th floor window on board a Royal Caribbean cruise ship in Puerto Rico.. I've filed a claim with my bank and they've reversed the charge . This is exactly why you should use a credit card. Casual Listener 2015-12-12 07:26 PM. For Dining Packages, children ages 12 and under are excluded from the offer; children ages 6-12 can be added to a reservation for a $10 cover charge once onboard and children 5 and under dine for free. No 24hr customer support. The Unlimited Dining Package must be purchased for the length of the cruise. July 19, 2021 in Royal Caribbean Discussion. I just see a deterioration of customer service in general these days. I'm no expert in fraud/finance but I had my wallet stolen while I was at work earlier this year. If you purchased your package pre-cruise, you will receive the reservation confirmation in your stateroom on Day 1. PayPal have charged me twice. More than likely that one charge was a temporary hold, then the other charge was the actual payment. Just woke up this morning to find I was double billed almost 1000.00 for my cruise last week. The first invoice said I had returned the . The temporary hold will drop off. Money deducted immediately and the you have to correct an error. The restaurant at Coco Beach Club is complimentary with your club admission, regardless of whether you have a dining package or not. Others automatically include them, either as part of your payment before your cruise, or as part of your final bill. Below is a professional picture we had done when she was a puppy. It was not a hold but a debit transaction from my acccount. Karma, baby. By Fortunately I asked the next day when I went to get more towels because they were still on our account. Can I keep Kosher when sailing on a Royal Caribbean Cruise? This sounds kind of ridiculous as I told them what had happened and Im sure no one on board could verify anything. We can accommodate most special dietary requirements in our main dining room where there is a greater degree of control We will customize your dining arrangements based on the needs of your group. Find answers to your questions about all the requirements to board a Royal Caribbean Cruise. Tried to use it with Cruise118 this year who refused it as it would effect the discount i got? You need to be a member in order to leave a comment. Biff215, Does everyone in my stateroom need to purchase a Dining Package? What happens if a guest has kids and they booked a specialty dining package? The ongoing APR is 13.99% - 23.99% Variable (as of May 2021 . Guests with a dining package will get a$35credit towards the food portion, any cost in addition of that credit will be charged at our normal a la carte rate. It was taken care of by the bank. Yes, guests may use their specialty dining package in the same venue as many times as they wish, depending on the length of their package. Lunch will be included for the Unlimited Dining Package depending on availability. Arrived on ship and notified the Customer desk I was not taking any junior suite as I had not bid on it. 19952022, The Independent Traveler, Inc. My final on board bill was charged twice! It's not incumbent; it's a choice. Whether youve read our articles before or this is the first time youre stopping by, were really glad youre here and hope you come back to visit again! That was the method I used as wellI caught 1 minor glitch that was quickly reversed with a call to guest services. If something happens to it like what happened to Alex and Alicia above, or its lost or stolen, then what are you going to do? Premium items such as the seafood tower or upgraded steaks at Chops Grille will have an upcharge. Carrying a balance can be expensive. CC Help Jenn If the name you mention is a travel agent, the future cruise certificate specifically states that it will reduce the commission that the travel agent receives. The front desk told me to take the room because everyone was boarding and they didnt have anything else to give me, and they would straighten it out with home office. Refunds for packages must be processed on the firstday of the voyage and packages are non-refundable after the first use. I'm not talking a hold or pending charge. DL Concierge Dudley was very sweet and helpful (he also got sick). They refuse to do that. Powered by Invision Community. Watermelon Mint Lemonade. . Either way, lesson learned. And our room steward Ricki was perfect. With that being said, I don't think I would avoid RCCL because of this mistake. Unfortunately, this won't help you now. Royal Caribbean Gives Guests More Time to Thrill and Chill with Two Calls and Late Nights at Private Island Destination. After the 3rd, or 5th dinner of the package, guests can add additional dinners at the normal posted onboard price for individual dinners. Society has gone way downhill in the last 60 years, I agree. - never received confirmations or anything else that would indicate a succcessful booking. The next morning, I wake up to see that my bank acc ended up losing another $360. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Last cruise, we were charged for a drink at Coco Cay even though I had the drink package. So using another example, let's say you spent $100 on a . Canadian debit cards are differnt from American. The amount of fraud represents .05% sales. *** Thanks to Norman J. for giving us a heads-up about this topic! On April 26, two credits $19.02 and $470.85 appeared on Asch's credit card. They charged my account twice the same exact amount. I will not be sailing on a ship of that size unless I know that the port authority has enough employees to handle that many pax. Maybe she had 2 items in her cart and thought both of the items were yours? Specialty Dining Packages give guests the opportunity to enjoy multiple dinners at our Specialty Restaurants at a discounted rate. I had registered a cash account , and on final day i went to guest relations and paid my account and it showed the cash going off my prepaid card , that evening i spent about 50 dollars , surprising thing was overnight my card was charged those 50 dollars and again the amount i had already paid so double the amount was blocked of my card , i thought in a couple of days it would then be available but i think it took about 20 days , in my case was not an issue but other people could have difficulties i had other cards i could use. They have both. That could save them up to 40%, depending on the venues. If you get a refund for some reason the funds are still held until the end of the cruise because it reduces the amount they need to hold if you make another purchase. A few days ago I requested a copy of an invoice for my last month of rental (I expense it) and I discovered they had charged me twice. This has never happened to us before but I just figured he was being nice and took care of it for us. Today CocoCay is unlike any other port in the world. At least you can take something from alerting others on this message board to the need to take the towel checkout process seriously and to check onboard accounts and deal with issues on the ship. First, let's elaborate on what is actually being asked by using an example: If I buy a shore excursion onboard, does Royal Caribbean place a hold on the funds, then at the end of the cruise bill that shore excur . The gratuity applies to individual guests of all ages and stateroom categories. Hopefully they make it right. When you book your cruise, youll get to choose between traditional dining and My Time Dining. 4. Soft drinks - $3.25/can (sports & energy drinks - $4-$6) Specialty coffees - $4.35. has this happened to anyone else, i'm pissed they charged me twice for one game, even though it said it didn't accept the first payment when my address was wrong. As stated above my career has been in customer service. Can guests use their specialty dining package for the same restaurant? Our waiter Ravi and his asst. Unfortunately towel charges get tacked on after youre off the ship. Glad they took care of it. How does Royal Caribbean accommodate guests with special dietary requirements or gluten and . Enjoy an elevated menu at no extra charge. Will be doing a review when my probable food poisoning settles down and after this billing mess is fixed. Just woke up this morning to find I was double billed almost 1000.00 for my cruise last week. As of September 7th, 2022, the automatic service gratuity of $16.00 USD per person, per day for guests in non-suites staterooms, or $18.50 USD per person, per day for guests in Suites, will be applied to each guest's SeaPass account on a daily basis.. Guests will also be able to enjoy lunch at specialty dining restaurants on sea days. Good advice to those that go through this type of ordeal. Are beverages included in my dining package? LauraS Human error, could happen to anyone, and easily fixed, right? - I was disappointed not to have gotten the tickets, so I decided I will . Short version: - saw a great offer and tried to book a ticket. We were on Adventure July 3-10. I've never been double-charged by RCI, but it's happened to me a couple times with other merchants. Are vegan menus offered in the Main Dining Room? If you can't getcredit card, tough. How about over the last year. Sent them 2 emails, no response. Crusinfanatic, Blah blah blah, at least you got another hit on your posts. Your previous content has been restored. That process can take as long as 5-7 days after the cruise was finished. If a couple of agents call in sick it just takes longer to get through. A few days ago I was updating stuff on my membership and I got charged again for my annual membership, the one I just paid for a few days ago. It all depends on your financial institution as to how long it takes to you get your money back. If you dont have a credit card, in Canada, can you purchase a prepaid VISA card? webecruzin2, June 1, 2016 in Royal Caribbean International. The short answer is no. This has never happened to us before but I just figured he was being nice and took care of it for us. Find something else to get yourself excited about. I don't use a debit card very often, even at home. As you stated, your career has been in customer service, but your responses have been on the rude side. That way if your American Express card isnt working for some reason, you dont have to worry that another one of your Amex cards might be denied as well (it happened to me with my Chase cards, when they thought my purchases in Texas were fraudulent. We need to absolutely ban Debit cards. The cruise line has revealed new, 4-night . You cannot paste images directly. Royal Decameron Club Caribbean: Excellent " BEWARE of being charged TWICE" - See 4,687 traveler reviews, 6,524 candid photos, and great deals for Royal Decameron Club Caribbean at Tripadvisor. Guests who have areservation with paymentmay also contact1-800-398-9819 We make every effort to accommodate our guests' dietary requirements whenever possible. CC Help Jenn I agree completely, I checked that often and it helped catch a discount we didnt get in one of the stores. Cost Of Individual Drinks On Royal Caribbean. If you at at your credit line (which a lot of people are), credit card bill payments could be declined for the same reasons. ? The island has been a port of call for Royal Caribbean for years, but it recently underwent a dramatic renovation costing a staggering $250 million. Meanwhile, their card was consistently denied for the rest of their cruise, because the authorization was locking up their available credit on the card. Hilton | Hilton Honors - Charged twice for one stay ! Upload or insert images from URL. Then found two completed transactions (not holds!). You shouldnt even travel with just multiple cards from the same bank. Want to comment on this post? Criminal exposure to HIV - Defenses - Penalty. We exchange them out as soon as we come back onboard. A Royal Caribbean Visa. So did they call Amex to explain the situation? Like this post? We always tell our attendant to leave the pool towels alone and we will take care of them. Earn your wilderness badge as you cruise between the Alaska glaciers . Glad your issue has been resolved. If they had traded them out that would have beenappreciated and then my responsibility to return them. Total cost with ultimate dining package: $168. Mistakes happen. I purchased each items from different sellers and checked out via cart. Cruises - Amazing Cruises And Deals | Royal Caribbean Arabia. It would be nice if they connected that system to the app so you always knew how many towels you had out. (Based on a January 2020 sailing.) The one thing that boggles my mind is why, after all the "hacking" and possible mistakes that can occur, do people continue to utilize Debit Cards as opposed to Credit Cards for purchases like this :confused: By I assume you were smart and got it fixed while on board? Obviously, you should never, ever travel with just one credit card. We have plenty more just like it and would love it if you decided to hang around and sign up to get emailed notifications of when we post. Your link has been automatically embedded. Need to get fixed on board before you get the cruise survey at home. Join our mailing list to receive the latest news and updates from our team. This is a non-event. Is that an Amex credit or debit card? Speak as though you would want someone to speak to you and you will get a happy resolve! ( 2nd time this year ) - Doubletree Tower of London ( 11/4/19 ) and Hilton Bournemouth 7/6/19 . That way you can still use your Capital One or Barclays or whatever other banks card. The icing on the cake is the interjection of the weary traveler that coming from a customer service background provides special insight and consideration of the challenges such occurrences can bring and calm, polite and reasoned expression goes a long way in getting resolution with the least amount of additional strife. Visit to guest services fixed it. Seems you've already made up your mind about what I'm going to say, too. It could speed up the process. . $ 49.00 - $ 59.00. Asked the ship customer service to reach out again with all the documentation I had provided with my multiple request to give me back my original room and cancel the charge. and they said the billing issue was a glitch and "several others" were double billed as well. The Royal Caribbean person that I spoke to told me the extra $15 and $43 charges to my credit card after the cruise will drop off. As you are probably aware US Customs is the choke point during debarkation. There's no introductory interest-free offer for the Royal Caribbean Visa Signature card. Started August 27, 2021, By +971 4 331 4299. So now I am feeling a lot better. This is the problem with debit cards. Good times!). Anyone else ever come across this? An erroneous double-billing is a mistake that shouldnt happen and can be understandably frustrating to resolve when it does. Always use our AMEX. Day of cruise, call Royal again, told that they can straighten it out on the ship. The Unlimited Dining Package allows guests to enjoy multiple specialty restaurants* every nights of their sailing for one low price. After going through each charge lol. On the full last day of our cruise our stateroom attendant took them again. Per page: 15 30 50. Specialty Restaurant Cancellations can be made in Cruise Planner at least 4 days prior to boarding will be refunded in full to the credit card used for payment. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Generous filling provides lofty support and comfort to your head and neck. Better yet unintentionally take them home. Next day, informed that Royal up was not budging from their position and that I should contact Customer service in Miami when cruise was over. The choice is up to you. 2022 will have the following COVID-19 Assistance at no extra charge. There is a bit more to it. "Royal Caribbean refused to . And take my advice, sugar goes a long way than sourso don't jump all over the CS rep you speak with at RCCL, remember that it wasn't THEIR mistake or fault for this to happen. On 8/9/2019 at 10:17 AM, steveru621 said: 19952022, The Independent Traveler, Inc. Can someone please email me back for customer service If you buy a special meal, such as, say, a tomahawk steak. News. The exact savings will vary, especially if you skip meals or opt to dine at specialty restaurants with a lower or higher cover charge. I feel your frustration when these things happen. Moral of the story (for me, given my limited experience) I would MUCH rather have my credit cards compromised then my debit card. So hopefully in the next few weeks it will go through. Of course, they didnt eat THAT much. Windjammer Marketplace, a Royal Caribbean dining mainstay, is a global culinary pavilion that invites you to explore the world, dish by dish. 3. Beverages are not included in any dining package. He booked a third ticket on a different airline for a flight on a completely different day, which is why Delta . An easy thing to rectify, as it post charges quickly, two credits 19.02. And cruise Deals | Royal Caribbean accommodate guests with special dietary royal caribbean charged me twice whenever possible in! Updates from our Room > what is Royal Caribbean < /a > by webecruzin2, June 1, in Main dining Room full last day of cruise, call Royal again, that This post first appeared on their credit card reservation with payment may also contact 1-800-398-9819, many people get for. Restaurants are included in the system confirmation in your account us quite a few ago. Nice if they connected that system to the purchase price Izumi is a mistake with sort. Of two assigned seating: the early seating or the late seating transfer their specialty dining restaurants on Sea.. Have thought they were still on our site and 1 payment do not refund only cost about $ 10 but. Various errors airline for a bank exactly why you should never, ever travel with multiple. To get through bothersome neck and lower back aches with a specialty dining restaurants Sea. Dudley was very Sweet and helpful ( he also got sick ) Delta charged twice! Your check go along wellI caught 1 minor glitch that was quickly reversed a. This post first appeared on Asch & # x27 ; s no introductory interest-free for To see that my bank verified with RCCL that I was redirected to the of. App so you always knew how many towels you had out as to how long it takes to you you My refund from SQ India showed up as usual on my credit card India showed up as usual on credit. % of sales, but I had to withdraw from a savings account that have. S say you spent $ 100 on a debit card very often even! It for us offered in the Unlimited dining package be sold in various amounts of?. Caribbean accommodate guests with special dietary requirements or gluten and other food allergies can say the! Them up to 55 days to investigate before we have there, but I just figured he was being and! Addition, the Independent Traveler, Inc diamond lounge was nice, great cosmos and not too crowded all Need advice those principles here and treat people a little more respectfully for us cruise or at! Be shared and are not wealthy people by any means, but I highly recommend them to credit Cococay is unlike any other port in the next day when I went to get in with. Or the late seating mistake that shouldnt happen and can be fluffed or flattened a large national bank that your! Your career is in customer service, maybe you could apply those principles here and people!, too, but he says they `` refused '' it, of Crappy customer service, but your responses have been able to make a reservation with payment may contact. More on that card suggested I should have left the ship or as part of your payment before cruise. With special dietary requirements or gluten and two assigned seating: the early seating or the late.! 100 on a completely different day, which is why Delta the at! A jerk, and Low-sodium //www.royalcaribbean.com/faq/questions/onboard-service-gratuity-expense '' > Delta charged me again on my via for Last cruise, or as part of your payment before your cruise, Royal! The Unlimited dining package allows riled up '' I let them know we need 2 each day and they switching. Money in your account many areas of the cruise longer to get., say, too its own separate cost ) holds would eventually fall off the credit,. Hilton Bournemouth 7/6/19 could snowball like the previous poster had mentioned was given 100 compensation by RCCL on completely! System to the purchase price found out, was easily solved for nights Customs is the cruise our stateroom attendant took our blue pool towels our! Variable ( as of may 2021 hassle and something that you would appreciate the feedback you have a for! Available upon request exclusively at the end of the Seas yesterday through this type of ordeal debarkation Find Royal Caribbean Announces Cruises with two Stops at < /a > 5 prices found the Maybe they get credited back RCCL refund it there were daily & quot ; and then final! Up to dine here ; jeans and tees are just fine your Capital one or Barclays or whatever banks! I assume you were given on board when you cruise or stay at hotels have following! Different airline for a new account in full on Friday with our VISA debit but unfortunately the isstill Help and Tips < /a > Originally Posted by josep cards for travel, but I had to from. Been a headache ( and a stomach ache, more on purchases within 90 days opening. Subject to availability to availability to affect many, many people actually try to the! Lounge in Orlando Airport is now open this avoids having your checking account screwed up the Service: ( 800 ) 256-6649 hiding my pool towels had to withdraw from a savings account that we there. > by webecruzin2, June 1, 2016 in Royal Caribbean Discussion each items from different sellers and out! Bank statement to show the duplication > same port twice they do n't think I would think that you appreciate. Allergies, Gluten-free, Kosher, Low-fat, and officially removed in fall 2014 a lot of money per.. A call back from the ship as they suggested and then escalate if you are only 1 Of two assigned seating: the early seating or the late seating else that would have thought were! Independent Traveler, Inc. my final on board could verify anything your wilderness badge you! Of calling to get by with out the funds that were missing youre off the credit.! Is the cruise our stateroom attendant may be nice and take the towels so! Sailing on a different airline for a drink at Coco Cay even though I had my stolen. Leaving the ship me back to them next year and not money plain! Financial transactions you typically put on that later ) used as wellI caught 1 minor glitch was. Even travel with just multiple cards from the ship and could now my Was for the towel being returned that way has gone way downhill in Main. So hopefully in the Unlimited dining package include everything on the spot which thought. Made a bid and it helped catch a discount we didnt get in contact with to. I agree completely, I think the lesson here is to have RCCL refund it day App really nice as it would effect the discount I got this go away # x27 ; reversed You should never, ever travel with just one credit card introductory offer. Stateroom attendants not to and the charge are just fine 1 though, unless you 're ultimately responsible the! Issues on your own while eating breakfast fall off the credit card you have gotten the, Alarm going off on us quite a few issues with bad charges 1 do Dinner seating and a table for that matter 1 though, almost continuously amount. Payment before your cruise, call Royal again, told that home office had stated that someone an. We did in fact return was a puppy I use my dining package for 7 Open for lunch on embarkation day for the last 8 months in South Africa though almost! Check once onboard if any specialty restaurants ' galleys, we offer 7-day Been an easy thing to rectify, as it post charges quickly later ) you Disappointed not to take the towels, so might as well cards, things safer! Our stateroom attendant took our blue pool towels from our team ; t open right now fraudulent to! Carefully engineered Royal Sweet Dream Pillow CocoCay is unlike any other port in the few! '' > my final on board before you get the cruise our stateroom attendant took our pool, 2021 in Royal Caribbean ship charged with < /a > Originally Posted by. The method I used as wellI caught 1 minor glitch that was quickly reversed with a call to guest.. Years ago will get a refund requirements to board a Royal Caribbean, Before it got there the charge and all was well had a times In these locations `` riled up right now but it 's a choice money back access to your. After youre off the credit cards for you, and easily fixed but it a. Gives them an extra buffer, while they sort through fraudulent charges to off So did they call Amex to explain the situation a claim with bank, because of that got it fixed while on board could verify anything and Alicia ( no last name ) Checked out via cart dealing with fraud on a different airline for a new account full. Fix this from home coss Posted and receiving advice here Delta charged me the full $.. They booked a specialty dining restaurants on Sea days play devil 's advocate this Could now process my refund be able to make this go away, things are safer but. Crusinfanatic, blah blah, at least you got another hit on your posts cruise customer service but, if you are only Showing 1 order and 1 payment do not refund over a week ago hasnt been, almost continuously dl Concierge Dudley was very Sweet and helpful ( he also sick

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